IT for New Starters and Returners to the University of Oxford

Modified on: Thu, 21 Nov 2024 2:08 PM

This article is for any member of the University of Oxford who needs information about getting access to all the standard University of Oxford IT facilities.

First Day Steps	Pickup your University Card Activate your Oxford SSO (Single-Sign On) Setup MFA (Multi-Factor Authentication) Add a second MFA factor Access your emails (Nexus/Outlook) Setup WiFi Activate Departmental Account (where applicable)
Reporting Issues to IT	Take screenshots/photos or copy and paste the error message. Take a timestamp of when it happened. Take notes of what you were doing before, if there was any particular buttons pressed or tasks happening. Please have your University Card at hand. Please provide information on your Operating System and the location when the issue occurred (e.g. working from home/remotely, or in the office, and which office). Registering an issue: Report an information security incident Report a suspect phishing message Who to Contact and When?
Additional Links	SAP / Expenses, managed by HR. PeopleXD / Contract Details, managed by HR. Booking leave, managed by HR. Not all Colleges and Departments use TeamSeer, but if they do, access it with this specific link. University Guidance for New Starters. Sophos Anti-Virus Download for your personal machines. Microsoft Office365 Download for your personal machines. University VPN.

Detailed First Day Steps

1. Pickup your University Card	Your College Administration or Departmental HR team manage your card, including expiry date, not IT. All your University accounts are tied to the expiry date on your University card, so if that expires your accounts will stop working. This includes emails and WiFi.
2. Activate your Oxford SSO (Single-Sign On)	You must have photo ID to allow IT to provide you with your SSO activation details, this will normally be your University Card. If you are working 100% remotely but you have had confirmation your card has arrived, a driving license or passport should work as an equivalent, and will generally be confirmed via a video call. Once you have your activation code, go to https://webauth.ox.ac.uk/activate and follow the steps.
3. Setup MFA (Multi-Factor Authentication)	https://mysignins.microsoft.com/security-info You will need both a computer (desktop or laptop) plus your mobile phone.
4. Add a second MFA factor	https://mysignins.microsoft.com/security-info This is in case a device is lost, damaged, stolen etc.
5. Access your emails (Nexus/Outlook)	https://outlook.office.com/ Note that affiliation within different Colleges and Departments should be requested via your Administration or HR team, not IT. Read more here.
6. Setup WiFi	It is called eduroam Create a password: https://register.it.ox.ac.uk/self/remote_access eduroam Help Pages
7. Activate Departmental Account (where applicable)	If part of MSD (Medical Sciences Division), activate your MSD account. The activation details should be an email entitled "[Medsci Website] New Username Request" or "[Medsci Website] New Proxy Username Request" in your inbox. If you do not have that email, contact your MSD Department's IT Team