Online resources for new starters

To save your and our time, Central IT has provided guidance for the most common queries.

Familiarise yourself with these pages and bookmark them!

Getting started | IT Services (ox.ac.uk)
Your University accounts | IT Services (ox.ac.uk) The accounts you’ll need to access different IT services.
Accounts and passwords | IT Help (ox.ac.uk) activate, change, reset or update your SSO, remote or MFA details.
IT Services accounts | IT Help (ox.ac.uk) A guide to your Oxford username, Single Sign-On (SSO) and other accounts available from IT Services.
IT Services passwords | IT Help (ox.ac.uk) – rules for each account and password requirements, who to contact when.
Self-Registration Home Page (ox.ac.uk) (your Eduroam account, Nexus mailbox settings and software) this is where you go to manage your email address and your mailbox settings, or to register for a Remote Access account. It also lets you view the data about yourself in the Registration database.
Registration web-based services | IT Help (ox.ac.uk) provides a selection of services to manage personal information, IT accounts, etc. These are accessed using Webauth credentials.

How to get software | IT Help (ox.ac.uk)
Self help pages: Service status, your Unit/department/college IT pages, IT Services Help site, search engine
College or departmental Support staff: Local IT support staff | IT Help (ox.ac.uk)
Central IT Service Desk: Service Desk | IT Help (ox.ac.uk), log a support call online via IT self service (Single-Sign On required) or For urgent queries and 24/7 support, phone 01865 (6)12345 (please have your University Card to hand)
Working, teaching and studying remotely – we’ve got the tools to help | IT Services

MSD account is connected to University card validity, so if you require any extension, please check Home / IT Self Service (saasiteu.com) site and contact your HR team
Manage your MSD IT Services Password MSD IT Services Account Manager for forgotten password or username
Password & account problems — University of Oxford, Medical Sciences Division